Policy and Procedures
Statement Regarding Ethics, Client Welfare & Safety & Grievances
Statement Regarding Ethics, Client Welfare & Safety & Grievances
As an evaluee, you have the right to choose a provider who best suits your needs and goals. You have a right to raise questions about Dr. Moreland’s approach and to request a referral if you believe you might make better progress with another evaluator. You should also know that Dr. Moreland is but one provider who is able to provide you with this psychological service. She would not be insulted if you asked for a referral for an alternative mental health provider. Also, if for some reason the evaluation is not going well, she might suggest you see another professional in addition to or instead of her. To assure quality of care, it is your responsibility to keep Dr. Moreland fully up-to-date about any changes in your feelings, thoughts, and behaviors and to cooperate with the evaluation to the best of your ability.
As a psychologist, Dr. Moreland is expected to stay current with research, best practices, and ethical guidelines to provide the highest level of care to you. This may involve ongoing education, training, and professional development. Due to the very nature of a psychological evaluation, we cannot guarantee specific results regarding your expectations.
We assure you that Dr. Moreland’s services will be rendered in a professional manner consistent with the ethical standards of the American Psychological Association. However, if at any time you feel that Dr. Moreland is not performing in an ethical or professional manner, we ask that you please let us know immediately. If we are unable to resolve your concern, or if you believe Dr. Moreland has engaged in unethical or unprofessional conduct, you also have the right to report your concerns to the:
Washington State Department of Health, Health Systems Quality Assurance, Complaint Intake, P.O. Box 47857, Olympia, WA 98504-7857, or by calling 360-236-4700.
OR
Colorado Behavioral Health Administration (BHA), 710 S. Ash St. Suite C140 Denver, CO 80246, BHA
Phone: (303) 866-7400BHA Complaint Email: CDHS_BHA_complaint@state.co.us
COMMUNICATION
SECURE COMMUNICATION: It is important for you to know that phone calls, emails, and texts may not be completely secure and confidential, and we cannot guarantee the confidentiality of any information communicated by these means. However, we realize that many people prefer one of these methods because it is a quick way to convey information. Nonetheless, please know that it is our policy to utilize these means of communication strictly for appointment confirmations. We ask that you not bring up any specific evaluation content outside of the client portal to prevent compromising your confidentiality. You also need to know that we are required to keep a copy or summary of all texts, calls, and emails, as part of your clinical record. Some other things to note:
A. If you provided a with a phone number, we may contact you on this line, typically only regarding appointments and/or questions that have not been responded to via the Client Portal. If this is not an acceptable way to contact you, please let us know. **Telephone conversations (other than just setting up appointments) are billed at an hourly rate.
B. Any contacts saved on one of the phones used by our clinicians and/or staff will be done only with your initials and the phone will be password protected. If this is a problem, please let us know, and we will discuss our options.
C. If you are in a crisis, please use the "Emergency Procedures" listed below. We are not equipped to deal with emergencies via any means of communication.
SECURE CLIENT PORTAL: We have a client portal that is accessible for communication, and is powered by a secure platform that is encrypted to the federal standard, HIPAA compatible, and has agreed to sign a HIPAA Business Associate Agreement (BAA). The BAA means that the platform is willing to attest to HIPAA compliance and assumes responsibility for keeping our interactions secure and your PHI confidential. We will give you detailed directions regarding how to log-in securely and you can access this portal via our website at www.ipctesting.org . We also strongly suggest that you only communicate through a device that you know is safe (e.g., has a firewall, anti-virus software installed, is password protected, not accessing the internet through a public wireless network, etc.). Additionally, through the client portal, you have the option of receiving text and/or email reminders of your appointments with us and/or billing information.
Please communicate only through devices that you know are secure. It is also your responsibility to choose a secure location to interact with technology-assisted media and to be aware that family, friends, employers, co-workers, strangers, and hackers could either overhear your communications or have access to the technology that you are interacting with.
NOTE:We do not always carry beepers or phones and are not available at all times. If at any time this does not feel like sufficient support, please inform us, and we can discuss additional resources. We will respond to client portal messages and phone messages within 48 business hours. We are typically not available on weekends or holidays. If you are having a mental health emergency and need immediate assistance, please follow the instructions below.
In Case of an Emergency
Dealing with crises can be harder to do in a remote evaluation. To make it less difficult, we ask you to give us the name and number of a person near you who we can contact for help in an emergency. We will also ask that you sign a release form so we can contact that person if we need to. If your session is interrupted for any reason and it is an emergency, do not call the office or the clinician back. Instead:
- Call 911, or go to your nearest emergency room
- Call or text 988 Suicide Prevention & Crisis Line
Call us back after you have called or obtained emergency services.
The following are for your safety in case of an emergency and are as follows:
- You understand that if you are having suicidal or homicidal thoughts, experiencing psychotic symptoms, or in a crisis that we cannot solve remotely, we may determine that you need a higher level of care and our services are not appropriate.
- We require an Emergency Contact Person (ECP) who we may contact on your behalf in a life-threatening emergency only. You agree to verify that your ECP is willing and able to go to your location in the event of an emergency. Additionally, if either you, your ECP, or we determine necessary, the ECP will be available to take you to a hospital.
- You agree to inform us of the address where you are at the beginning of every TeleMental Health session.
Additional Information
Social Media - Facebook, Twitter, LinkedIn, Instagram, Pinterest, etc.: Integrated Psychological Connections has a professional Facebook page and other professional social media accounts. You are welcome to "follow" us on any of these professional pages where we may post information. However, please do so only if you are comfortable with the general public being aware of the fact that your name is attached to Integrated Psychological Connections. Please refrain from making contact with our clinicians or staff using social media messaging systems such as Facebook Messenger or Twitter. These methods have insufficient security, and we do not watch them closely. We would not want to miss an important message from you. Blogs: Our clinicians and/or staff may post psychological content on a professional blog. If you have an interest in following the blog, please feel free to do so. However, please be mindful that the general public may see that you're following the blog. Once again, maintaining your confidentiality is a priority.
Recommendations to Websites or Applications (Apps): During the course of your professional relationship with us, we may recommend that you visit certain websites for pertinent information or self-help. We may also recommend certain apps that could be of assistance to you. Please be aware that websites and apps may have tracking devices that allow automated software or other entities to know that you've visited these sites or applications. They may even utilize your information to attempt to sell you other products. Additionally, anyone who has access to the device you used to visit these sites/apps, may be able to see that you have been to these sites by viewing the history on your device. Therefore, it is your responsibility to decide if you would like to access this information.
Records and Artificial Intelligence: Combining the benefits of psychological expertise with AI-enabled technology is proving to have a positive impact on client treatment in healthcare. We want to use every tool at our disposal to be of service, so our clinicians and/or staff may utilize this technology to assist in taking notes, writing emails, creating recommendations, or recommending between-session support. Please know, however, we will follow the rules of HIPAA deidentification and never use your PHI when entering prompts. We also only choose platforms that do the same to protect your privacy and confidentiality.
Video Conferencing (VC): Video Conferencing is used to conduct remote sessions over the internet where we not only can speak to one another, but we may also see each other on a screen. We use platforms that are secure and encrypted to the federal standard, HIPAA compatible, and has signed a HIPAA Business Associate Agreement (BAA). The BAA means that the platform is willing to attest to HIPAA compliance and assumes responsibility for keeping our VC interaction secure and confidential. We will give you detailed directions regarding how to log-in securely. We also ask that you please sign on to the platform at least five minutes prior to your session time to ensure we get started promptly. Additionally, you are responsible for initiating the connection with us at the time of your appointment.
In Case of Technology Failure: Failure during a TeleMental Health session, we could encounter a technological failure. The most reliable backup plan is to contact one another via telephone. Please make sure you have a phone with you, and we have that phone number. If you get disconnected from a video conferencing or chat session, end and restart the session. If you are unable to reconnect within ten minutes, please call the office. If we are on a phone session and we get disconnected, please call back or contact the office to schedule another session.
Identification & Passwords for New Clients: During or before your first session, we will require you to show a valid picture ID and share personal information to verify your identity. This procedure prevents another person from posing as you.
Records:***You agree that you will not record any remote sessions and/or contact with our clinicians or staff in any way, unless that party has consented in writing. You also agree that you will not make copies of the tests or materials we send to you.
After the evaluation has been completed and the report released, Dr. Moreland does not offer additional meetings for correction requests, whether paid or unpaid, in accordance with Washington State Legislation. This editing process is a standard practice designed to uphold transparency, accountability, legal compliance, professionalism, and the overall accuracy and credibility of the evaluation process, and is not intended to cause harm or serve as a form of punishment.
REPORT EDIT REQUESTS
Editing Process: Documentation and acknowledgment of edits are conducted to maintain the report's credibility. Dr. Moreland will provide a written explanation for any edits that are accepted or not accepted. If an edit is not accepted, you have the option to submit a "statement of disagreement," which will be attached to the report, including your expressed opinions. While optional, this statement allows you to voice your perspective.
Please note that while factual errors can be addressed and corrected, subjective data such as the psychologist's professional observations, assessments, and recommendations are generally not subject to change unless there is clear evidence of inaccuracies. These findings are based on the clinician's expertise and judgment. If you believe changes are necessary, please follow these steps:
1. Carefully review the finalized report to identify specific changes or errors.
2. Gather all supporting documents for the errors and needed corrections, if applicable. Most corrections require support from official documents (e.g., medical records, court records, police records).
3. Submit your correction requests using the following form: https://intakeq.com/new/0ydtgu/ouivfp.
All requests will be thoroughly reviewed and assessed, and any factual errors will be promptly addressed and rectified if they meet the necessary criteria. If you encounter difficulties using the form, please contact us for alternative submission options.
It is strongly recommended to consult with a legal representative regarding any legal concerns related to specific edits. If you have questions or concerns about this process or any other aspect of your evaluation, please contact our office.
Revised 01/2026
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